Terms and Conditions
Terms and Conditions of the online store Superflaška.si are written in accordance with the Consumer Protection Act, the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-business.
- The Provider means the company FuelHHO Systems, Jure Novak, s. p., Selo 11, 1225 Lukovica.
- The User means the person who uses our system, namely the buyer of products in our online store.
- Online store is an information system designed to present and sell products to the User.
INFORMATION ON SITE Superflaska.si
This site does not provide medical advice. All information, statements, findings and facts on this site are for informational purposes only and are not intended for a diagnosis or treatment of any illness. They are a result of many years of personal research on the influence of molecular hydrogen (H2), oxygen, HHO gas and drinking water on the human body. For the diagnosis or treatment of any illness, consult your doctor, pharmacist or therapist. The Provider FuelHHO Systems, Jure Novak, s.p., shall not be held responsible for the well-being and health of the User before, during or after using the Superflaška bottle. With every purchase on the Superflaška.si page, the User agrees with these Terms and Conditions and also commits to strictly follow the instructions in the User Manual for the product purchased. The entire content of on the Superflaška.si online store including all images and texts are property of the Provider FuelHHO Systems, Jure Novak, s.p., and may not be used without its explicit permission.
For any additional information or if you need help with our online offer, ordering our products or using our website, send us an email at firstname.lastname@example.org.
All prices are in euros (EUR) and include VAT (22 %) unless stated otherwise. The prices apply as stated in the online store at the time of the confirmation of the order (when finishing the purchase). If the price of the item changes during the purchase or the processing of the order, the Provider shall inform the buyer about the new price. The Provider will, if possible, try to provide the item to the buyer at a lower price or offer a solution to achieve a mutual satisfaction.
PURCHASE – ORDER
Any purchase made is binding on the User and the Provider. The purchase can be made online 24 hours a day, any day of the year. Upon making an order, the buyer chooses the payment option (pro forma invoice, Paypal system, credit card). In cases of immediate payment by Paypal or by credit card, the buyer receives a notice by email confirming the purchase. The notice includes the products that the buyer selected and the number of items. In the case of payment by the invoice, the buyer shall send a copy of the payment confirmation to email@example.com.
If the User does not provide the confirmation, the delivery time can extend for 3-5 days. All orders are irrevocable and will be realized. If you want to cancel the order, write to us at the latest in 8 hours after the submission of the order to firstname.lastname@example.org. We reserve the right to not carry out the order, if the ordered products are not in stock and a technical or other error occurred during the inventory entry. The Provider may also cancel an order partially or in full if an obvious error occurred in the price list or the order form was not completed in accordance with these Terms and Conditions. If the buyer has already paid for the ordered items in such cases, the Provider shall return the payment to the buyers’ bank account the next working day or at the latest within 48 hours.
METHOD OF PAYMENT
The order items can be paid by a credit card, via PAYPAL or with a pro forma invoice, which we send to your email address.
Payment by a credit card: Payment is done quickly and easily.
Payment via PayPal: Payment via Paypal is considered to be the fastest and safest payment option online.
Payment with a pro forma invoice: The invoice is sent to the buyers’ email address when the buyer finishes the purchase. When the Provider confirms to receive the payment, the item is sent to the buyer as soon as possible.
The delivery time for items in stock is usually 2-5 business days from the date of the confirmed purchase or the confirmation of the invoice payment. Our chosen delivery partner for orders in Slovenia is Pošta Slovenije. In case of a longer delivery time, we will notify you within 24 hours of the completed purchase. For the items that are not in stock, the delivery time is from 10 to 30 business days or more in exceptional case. When ordering products that are not in stock, write to us at email@example.com and we will be happy to provide information on when the products will be available.
PROTECTION OF PERSONAL INFORMATION
The Provider undertakes to permanently protect all personal information of the User. The Provider will use personal information exclusively for the purpose of fulfilling the order (sending information material, offers and invoices) and other communication necessary. Only persons authorized by our company FuelHHO Systems, Jure Novak, s. p., shall have access to the data. The Provider reserves the right to disclose information when disclosure is required by law or when such disclosure is necessary to protect legal rights of other persons.
Cookies are text files stored on your computer by a web server. Cookies do not contain any information that could identify a person. By using cookies, the server knows that you have returned to the site, which we can use to customize the site to the user. Most browsers automatically accept cookies. If you do not want to receive cookies or you wish to be notified before our cookie is saved on your computer, set this option in your browser settings.
RETURN OF GOODS
In accordance with the provisions of Article 43.č. of the Consumer Protection Act, the consumer shall have the right to inform the company of their decision to withdraw from the purchase/contract by sending an email to firstname.lastname@example.org within fourteen (14) days from receiving the original delivery without giving any reason for such decision.
The message is deemed timely if submitted within 14 days in writing or by e-mail. The goods shall be returned to the headquarters of FuelHHO Systems, Jure Novak, s.p., Selo 11, 1225 Lukovica, by registered mail within 7 days from the confirmation of the return by FuelHHO Systems, Jure Novak, s.p.. The only cost to the consumer in respect of cancellation is the cost of returning the goods.
All products shall be unused, undamaged and in its original packaging with all accompanying documents. The Provider shall not to accept any cash-on-delivery shipments or shipments that do not comply with Terms and Conditions of the Provider. In case of damaged returned goods, the damage will be documented in video, photos and writing, and the Provider will notify the buyer about the estimated damage. The difference between the damage assessment (in EUR) and the purchase amount without the cost of shipment is then returned to the buyers’ bank account.
RETURN /REFUND POLICY
Upon the receipt and confirmation of unused, undamaged goods of unchanged quantity and in the original packaging, the Provider shall, in accordance with the law, as soon as possible, but at the latest within 15 days after receiving the goods, refund the payment to the buyer without the shipping costs. The buyer shall be responsible for all costs of shipping the product back to Provider. When returning the goods, the buyer shall provide the ORIGINAL INVOICE for the goods returned, as well as its personal information and the number of the bank account to which the refund is to be made.
In case of justified claims, the Provider shall offer to the buyer options that the Provider chooses in accordance with the evaluation of the claim. The options are repairing the product, replacing the product with the same product or replacing the product with another product from the offer. When the product is replaced with a more expensive product, the buyer shall pay the difference in prices, and when the product is replaced by a cheaper one, the difference in the purchase price is returned to the buyers’ bank account.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with legal norms, FuelHHO Systems, Jure Novak, s.p., does not recognized any contractors of out-of-court settlement of consumer disputes as responsible for resolving consumer disputes, which consumer can initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.
FuelHHO Systems, Jure Novak, s.p., provides an electronic link to the platform for online dispute resolution for consumer disputes. The platform is available to consumers at http://ec.europa.eu/odr.
This legislation is based on Act on Out-of-Court Resolution of Consumer Disputes, EU Regulation No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending EC Regulation No. 2016/2004 and Directive 2009/22/EC.
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Hydrogen water from Superflaška is a very powerful natural antioxidant. Such water was proven to have no negative side effects.